English for Basic Business Situations

Participation Requirements: prior school knowledge

Workshop 1: When would suit you?

Contents: telephoning revision; making arrangements: making and changing appointments for business trips.

 

Workshop 2: What went wrong?

Contents: problems on the phone; complaint management, finding out what went wrong, offering solutions, fixing agreements.

 

Workshop 3: Can I get this in writing?

Contents: writing efficient and polite business e-mails.

 

Workshop 4: We can work it out!

Contents: being polite and helpful in difficult meetings.

 

Workshop 5: Up and away!

Contents: English for business trips.