English for Basic Business Situations
Participation Requirements: prior school knowledge
Workshop 1: When would suit you?
Contents: telephoning revision; making arrangements: making and changing appointments for business trips.
Workshop 2: What went wrong?
Contents: problems on the phone; complaint management, finding out what went wrong, offering solutions, fixing agreements.
Workshop 3: Can I get this in writing?
Contents: writing efficient and polite business e-mails.
Workshop 4: We can work it out!
Contents: being polite and helpful in difficult meetings.
Workshop 5: Up and away!
Contents: English for business trips.